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Date: April 30, 2024 Tue
Time: 12:24 am
Time: 12:24 am
Results for victims of crimes (london, uk)
1 results foundAuthor: London Assembly. Police and Crime Committee Title: Duty of Care: Improving Support for Victims of Crime Summary: Providing a good quality service to victims is a crucial aspect of the police and other criminal justice agencies’ roles. However, victims in London do not always get the service they deserve from the MPS and other statutory services. The Committee heard concerning evidence showing that not all victims are treated with respect or sensitivity by police officers when they report a crime. We also found that victims are not always given information they need about the progress of their case, and can be frustrated by different statutory agencies failing to work together effectively. As a result, victim satisfaction with the MPS is the lowest in the country, and the further victims get into the criminal justice system, the less satisfied they become. The Committee found examples of good practice in victim care in parts of the MPS. We heard from some victims who were impressed by the service they had received from the MPS and felt that they had been provided with all the information, support and advice they needed. However, the MPS must make sure frontline officers and staff get the training they need to provide every victim with this level of service. The MPS should involve organisations that support victims in the development and delivery of its victim care training to ensure the quality of the training, and to effectively challenge some officers’ preconceptions about certain groups of victims. The MPS must also improve the quality and accessibility of the information provided to victims about the progress of their case. Victims of crime need to receive a consistently better service as they progress through the criminal justice system. Criminal justice agencies including the London Probation Trust and Crown Prosecution Service are working to improve some aspects of the victim experience. However, criminal justice agencies must develop better and more efficient information sharing systems so that victims receive the information and protection they need, when they need it. The Committee recommends the establishment of a multi-agency task group to improve information sharing, and to drive forward improvements throughout the victims’ journey. The Mayor’s Office for Policing and Crime (MOPAC) has responsibilities for engaging with victims, and for holding the MPS to account. One of the key measures of MOPAC’s success will therefore be how it oversees improvements in the service the MPS provides to victims. In order to achieve these improvements, MOPAC must set the MPS challenging annual targets for increasing victim satisfaction, and assess success using a balanced evidence base. MOPAC will also be taking on responsibilities for commissioning victim care services across the capital over the next few years. The Committee recommends that MOPAC uses this opportunity to improve the currently patchy and inconsistent provision of support services across London. The MPS is implementing Total Victim Care, a new corporate strategy to improve the service victims receive. This strategy has the potential to make a positive difference to victims’ satisfaction. However, at the same time, the MPS is undergoing a major change programme: restructuring its frontline and back office functions, with cuts to the number of administrative staff and supervisors, and neighbourhood teams taking on investigative responsibilities. It is essential that these changes do not have a negative impact on victim care. Details: London: Greater London Authority, 2013. 47p. Source: Internet Resource: Accessed January 29, 2013 at: http://www.london.gov.uk/sites/default/files/13-01-23-victim-care-final-report-NON-Embargoed.pdf Year: 2013 Country: United Kingdom URL: http://www.london.gov.uk/sites/default/files/13-01-23-victim-care-final-report-NON-Embargoed.pdf Shelf Number: 127428 Keywords: Victim ServicesVictims of Crimes (London, UK) |